About Us

Job Title: Regional Business Manager – Multiple Territories

Summary: Responsible for establishing, promoting and maintaining a high level of sales of Suneva Medical products. This position serves as a sales representative to dermatologists, plastic surgeons, facial plastic surgeons and cosmetic surgeons as well as customers in new and emerging markets.

Essential Duties and Responsibilities:

• Promote and sell Suneva products to customers to achieve territory objectives.
• Develop and maintain productive and effective relationships with key physicians within the territory.
• Execute territory coverage for maximum impact on sales.
• Perform effective territory and account management.
• Promote physician practice development strategies as directed.
• Maintain up-to-date territory customer information, document all activities and progress.
• Work independently; demonstrate efficient time management skills to ensure maximum customer contact and highest level of customer service.
• Perform effective product presentations, demonstrations and technique training sessions.
• Participate in industry related trade shows, conferences and meetings.
• Maintain communication with NSD on all matters related to territory.
• Possess the ability to travel and work outside the parameters of 8am to 5 pm as required.

Qualifications:

Education and/or Experience

• Bachelor's degree (BA/BS) from four-year college or university; and 5 years proven success in medical device, pharmaceutical and/or skin care sales.
• Previous aesthetic sales experience.
• Knowledge of clinical, surgical techniques and procedures, and medical terminology.
• Excellent organizational, interpersonal, leadership, and reasoning skills.
• Ability to travel including overnight stays and attend meetings, tradeshows, surgical conventions and professional seminars.
• Effective communication skills, orally and in writing, with many levels of employees of various disciplines within various departments and all other internal and external contacts.
• Ability to drive a car and possess a valid and current driver's license.

Please send resume to careers@sunevamedical.com and refer to Regional Business Manager in subject line. No phone calls please.

Job Title: Executive Assistant

Summary: Provide administrative assistance to the Executive Officers, in a positive and professional manner, exercising confidentiality and discretion at all times. The individual must be extremely flexible and must work cooperatively in a support role to help achieve the goals and objectives of the Organization.

Essential Duties and Responsibilities:

• Compose and edit business documents, meeting notes, and written materials.
• Take notes, compose and prepare confidential correspondence, reports, and other complex documents.
• Create and maintain database and spreadsheet files.
• Direct preparation of records such as agenda, notices, minutes, and resolutions for corporate meetings.
• Manage executive's calendar of activities, and independently schedules appointments and arranges conference calls.
• Screen incoming calls and correspondence and responds independently when possible.
• Act as custodian of corporate documents and records.
• Maintain files and confidential data.
• Prepare travel arrangements for Executive staff in conjunction with company travel policy.

Qualifications:

Education and/or Experience

• Top candidates will have 5-7 years experience in a professional office environment supporting Senior Executives.
• Advanced proficiency with Microsoft Office software applications (Outlook, Word, Excel and PowerPoint).
• Excellent interpersonal, grammatical and communication skills, with the ability to work independently and ability to multitask.
• Experience in a medical device and/or pharmaceutical environment a plus.

Please send resume to careers@sunevamedical.com and refer to Executive Assistant in subject line. No phone calls please.

Job Title: Production Technician

Summary: Responsible for ensuring the completion of the manufacturing of collagen/final product in an FDA regulated environment. The Technician must manufacture collagen and aseptic filling of final product in accordance with cGMP's (current Good Manufacturing Practices) and other applicable regulatory requirements, such as ISO and OSHA.

Essential Duties and Responsibilities:

• Maintain production areas to cGMP compliance and inspection readiness.
• Responsible for cleaning and sterilizing materials and vessels, preparing buffers and solutions, and operating processing equipment.
• Follow production procedures, record process operations and data entries on batch records, carefully review all documentation, and check all calculations (e.g. batch records, labels, equipment readings).
• Monitor all processing parameters during collagen and final product manufacturing for quality and compliance.
• Participate and support implementation of changes in processes and policies to maintain high professional standards.
• Effectively interface with Quality Control, Quality Assurance and Shipping and Receiving.

Qualifications:

Education and/or Experience

• Associate's Degree in a scientific discipline preferred.
• Minimum of 2 years Biotech/Pharmaceutical experience.
• Prior experience with aseptic processing, collagen manufacturing, and FDA interactions is highly desirable.
• Experience with assembly, sanitization, and clean room practices is a must.
• Aseptic filling experience is highly desirable.
• Ability to adhere to written instructions (i.e. follow the rules and guidelines of the department) and to follow verbal instructions.
• Able to regularly lift and /or move up to 30 pounds.

Please send resume to careers@sunevamedical.com and refer to Production Technician in subject line. No phone calls please.

Job Title: Sales Analyst (Santa Barbara)

Summary: This is a key role driving successful sales execution. He/she is responsible for the design and implementation of sales planning tools, sales force effectiveness metrics and for providing critical business analytics and insights to the organization.

Qualifications:

Education and/or Experience

• Bachelor's Degree required
• Two years of professional experience in a Health Care industry (Pharmaceutical, Medical Devices, Diagnostics)
• Good problem solving, critical thinking and analytical skills to address business needs, data inquires and marketplace data issues
• Ability to communicate solutions/conclusions clearly and concisely
• Strong Excel, PowerPoint and database management skills
• Experience with sales force automation and analytic tools
• Strong project management experience with internal and external partners

This position will be based in our Santa Barbara offices with a flexible compensation package based on experience.

Please send resume to careers@sunevamedical.com and refer to Sales Analyst in subject line. No phone calls please.

Job Title: Customer Service Representative

Summary: Under general supervision, is responsible for providing exceptional customer service to customers and sales team. Proactively collecting on accounts prior to falling past due by building a rapport and negotiating a positive resolution.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Performs new account customer enrollment. Ensures all necessary information is received and follows up with customer and/or Sales as necessary.
• Receives, confirms, and processes all Suneva product orders.
• Prepares change of address records and account maintenance, order status follow-up, and processes order cancelations and returns.
• Initiates escalation of service issues as appropriate to ensure management awareness of problems.
• Handles questions concerning billing, shipping, and other customer service related items. Other inquires should be triaged the appropriate department.
• Act as liaison between customers and other departments. Establish collaborative relationships with key staff members in other departments such Sales, Shipping, Quality, and etc.
• Monitors customer payments terms and pro-actively communicates with customers to ensure timely payment. Communication may be via phone, email or written correspondence.
• Determines which accounts are coming due, prioritizes based on # of days delinquent, invoice amount or other criteria determined by Accounting Manager. Contacts customer to discuss payment plans and details.
• Generate customer invoices and post payments on a daily basis per Accounting Manager. This includes credit card transactions and bank reconciliation.
• May obtain and mail product marketing materials to physicians and customers.
• Maintain thorough knowledge and understanding of products distributed to customers.

Qualifications:

Education and/or Experience

• Associates degree or equivalent work experience. Minimum three years customer service or account management. Prior accounting or collection experience highly desired.
• Experience in the medical industry or experience working with medical professionals highly desired. Medical Device, biotech or pharmaceutical experience a plus.
• Excellent customer service skills with the ability to use tact and diplomacy.
• Must have excellent interpersonal, grammatical and communication skills.
• Knowledge of accounting policies and procedures and experience working in a regulated environment highly desired.
• Proficient personal computer skills, including Microsoft Office Suite, and the Internet.
• Experience with QAD software a plus.

Please send resume to careers@sunevamedical.com and refer to Customer Service Representative in subject line. No phone calls please.

Job Title: Sr. Manager, Clinical & Medical Affairs (Santa Barbara)

Summary: Reporting to the Chief Medical Officer this role will be responsible for the following:

• Medical information
• Respond to all inquiries for medical and scientific information from healthcare professionals, and proposals for investigator-initiated grants and residency training
• Review promotional materials to ensure they are medically sound and consistent
• Clinical affairs
• Develop communications materials from raw data for presentation to management
• Manage relationships and budgets with clinical partners
• Training
• Manage the peer-to-peer training program, including budget
• Create scientific and clinical educational materials to be incorporated into sales force and physician training
• Oversee execution of additional clinical training programs for physicians
• KOL development
• Organize and manage Advisory Boards and budgets
• Implement KOL field strategy, including speaker development and support
• Publications and conferences
• Assist physicians in developing content for presentations, including abstracts and managing submissions
• Develop and manage publication strategy
• Execute conference strategy, including staffing of scientific booths at major conferences and regional meetings
• General
• Manage Clinical and Medical Affairs databases

Qualifications:

Education and/or Experience

• Bachelor’s Degree required. Advanced biomedical sciences degree (MD, NP, PharmD) preferred.
• Minimum 5 years of clinical or medical affairs experience with prior medical affairs experience preferred
• Excellent written and oral communication skills as well as interpersonal skills
• Excellent project management skills
• Advanced EXCEL, PowerPoint and data management skills are required.
• Willing to travel in the Field ~15% of time

This position will be based in our Santa Barbara offices.

Interested candidates should submit their resume to careers@sunevamedical.com and refer to Sr. Manager, Clinical & Medical Affairs in subject line. No phone calls please.

Job Title: Sr. Document Control Specialist/Supervisor (San Diego)

Summary: The Sr. Document Control Specialist is one person department responsible for reviewing document change packets for new product release and product changes (BOM, Engineering Changes, Manufacturing Changes, Design History Files, etc.) and final decision prior to release. Assesses completeness, accuracy and compliance to FDA Code of Federal Regulations (CFR), Title 21 (Part 820 and ISO 13485 as they pertain to document control. Controls, maintains and distributes quality system records and ensures all documents are archived as required and all files are current. Oversee the company-wide training program. Act as a liaison between the company and auditors/inspectors for all completed quality records residing in the document and data control area.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Manage and coordinate the timely release and distribution of procedures, instructions, component drawings, and specifications relating to the quality system.
• Assesses completeness, accuracy and compliance of Document Change Orders.
• Maintains and controls master document files. Ensuring the security and integrity of the Document Control Systems (hard copy, electronic, etc) and compliance with regulatory standards.
• Maintains library for applicable quality management system standards, technical product-related international and national standards, regulatory and other compliance references.
• Performs archiving of historical documents.
• Maintains company’s Training Program in line with the growing needs of Suneva.
• Assists in review of Batch Records for final release of finished devices.
• Maintains Microsoft Excel database files that support the Quality System.
• Supports Product Complaint Investigation processes and Quality Auditing upon request.
• Supports State Board of Pharmacy License maintenance.
• Perform other operational duties as assigned.

Qualifications:

Education and/or Experience

• B.S./B.A. degree in a related field desired or equivalent experience required.
• 5–7 years working in a FDA regulated field, 3-5 years in a similar role.
• Detailed knowledge of cGMP and 21 CFR Part 820 and ISO 13485 Quality System regulations, developing SOPs and electronic document systems.
• Medical Device background, an understanding of Batch Records, SOP’s, Protocols in accordance with cGMP’s and experience with compliance standards.
• Strong written and verbal communications skills, be a self-starter as well as work independently and in a team environment.
• Must be able to demonstrate organizational skills, technical expertise, problem solving, and training.
• Ability to work as a team member with a diverse group of people.

Please send resume to careers@sunevamedical.com and refer to Sr. Document Control Specialist / Supervisor in subject line. No phone calls please.